Other Stuff » The Calgary Cycle Advantage

Your New Bike

Welcome to the Calgary Cycle experience. We strive to provide the best in bikes and service. Our goal is that you’re completely satisfied with your new bike. It’s our belief that a bike is a significant investment so we work with you to set up your new bike to help you maximize your cycling experience.

Price Guarantee

For in-store purchases we offer a 30 day price guarantee. If within 30 days of purchase you see any item that we sell for a lower price from a Canadian authorized dealer we will provide you with an in store credit for the difference plus 10%. Just bring in your original receipt along with proof of the lower price.

Parts and Accessories Discounts

When you purchase a new bike from Calgary Cycle you are entitled to a 15% discount on parts and accessories at the time of purchase and for one month after the date of purchase.

Custom Fits

Our custom fits are designed to ensure that you feel more comfortable and efficient so you can get the most out of your custom bike. Our fitting process includes an assessment of:

  • Riders needs
  • Riding style
  • Rider flexibility and range of motion

Once we have made the assessment the following will be adjusted:

  • Saddle height, level and fore/aft position
  • Stem length
  • Bar height and width
  • Positioning of controls

We guarantee all our fits and suggest you put in at least 10 to 15 hours of riding to get used to bike. If you have any questions or concerns call us and make an appointment for a re-fit. Parts in good condition (i.e. stem, seatpost) may be swapped for those of equal value. Upgrade charges may apply.

Custom Suspension Tuning

We custom tune all full suspension bikes we sell. Suspension settings are based on the type of bike, rider’s weight and riding style. Typically once the suspension is set up all you have to do is check and maintain your air pressure settings. We also custom tune the dampers on the bike. Dampers control the speed and resistance of the suspension travel. The rebound and compression damper settings will not change. Once set we recommend that you don’t make big changes to them. Any major adjustments can adversely affect the performance of the bike. We do provide you with all of your suspension settings that way, if you make any changes you’ll know what to go back to.

Suspension Maintenance

To maintain the high performance, safety and long life of your fork, rear shock and suspension pivots periodic maintenance is required. The recommended service interval is 6 to 12 months. If you ride more often or in extreme conditions maintenance should be performed more frequently.

Shock Pumps

It is advisable that only the shock pump that comes with your bike be used to add or let air out of your shock. Thread the pump onto the shock’s air valve until pressure registers on the pump gauge. Pump to the desired pressure setting. You can decrease pressure by pushing the black bleed valve. When unthreading the pump from the air valve fitting, the sound of the air loss is from the pump hose, not from the shock.

Lifetime Service Plan and New Bike Warranty

New bikes purchased from Calgary Cycle have the following service and parts warranty for the original owner.

Warranty for Bikes and Parts

All original components, excluding the frame, fork, rear shock, suspension fork, tires and tubes are guaranteed against manufacturer’s defects for one full year from the date of purchase. The frame, fork, rear shock and suspension fork are covered by the stated warranty of the original manufacturer. All warranty claims are determined by the manufacturer or supplier and shipping charges of warranty bikes or parts is the responsibility of the original owner.

Lifetime Service Plan

The Calgary Cycle Lifetime Service Plan covers normal adjustments and is available to the original owner. The Lifetime Service Plan does not cover the following:

  • Parts and labor to replace worn or broken parts
  • Normal wear and tear (i.e. tires, tubes, brake pads, chains, etc.)
  • Improper self maintenance
  • Damage or failure due to accident, abuse or neglect
  • Bent or corroded parts
  • Installation of new parts, tires, etc.
  • Cleaning of bikes, parts or components
  • Accessories and their installation

The Lifetime Service Plan is void by any modifications to the frame or components unless done by Calgary Cycle. The Lifetime Service Plan and bike warranty extends from the date of purchase and applies the original owner only and is not transferable. Proof of purchase (original receipt) is required for all service and warranty claims.

Returns & Discounts

Return Policy

We offer an exchange or in store credit within 15 days on applicable items with an original receipt. Parts, accessories and clothing can be returned if unused and with original unopened packaging. An original receipt is required for all returns or exchanges. Returns are not applicable to bicycles, deposits, special orders, sale items or labor.

Return Policy for Shipped Purchases

If there’s a problem with something you purchased you can either bring it to the shop or ship it back. Return via insured UPS Standard or insured Canada Post Mail only (we do not accept CODs). We will refund shipping costs only on damaged or incorrect merchandise. Any merchandise returned that appears used will not be accepted for return unless the item is defective. Labor fees are not refundable (i.e., custom built wheels.) Returns must have a Return Authorization Number clearly marked on the outside of the package or the item will be refused.

A Return Authorization Number can be obtained by phone or e-mail.

Phone: (403) 277-3430
Email: calgarycycle@shaw.ca